Appointment Center Representative

DryZone Basement Systems, a regional leader in the basement waterproofing and crawlspace repair industry, is seeking a positive, energetic individual to join its team. The role of the Appointment Center Representative is an entry level position to schedule sales and/or service appointments. At DryZone Basement Systems, we redefine our industry not only for our customers, but also for our employees. We value our employees and strive to make our company a great place to work. We offer a fun and family-oriented environment, a casual dress policy, the tools and training you need to get the job done the right way, and competitive pay.

If you are interested in being the “voice” of our company, pride yourself in providing exceptional customer service, and want to be valued for what you bring to the team, apply today to join us as our Appointment Center Representative.

At DryZone Basement Systems our mission is to make a positive impact in the lives of our employees, customers, and community by delivering a premium level of knowledge, solutions, and service. Our vision is to work together to provide our team members a community that we can take pride in and pass along to our customers. We value loyalty, accountability, unity, adaptability, integrity, trust, and reliability. We highly value our employees and strive to make our company a great place to work with a fun and family-oriented environment.

For more information about our company, visit


Job Duties

  • Cheerfully answer calls and promptly direct customers to the right place so they can be helped right away
  • Proactively represent our company through telephone contact by answering calls and setting sales and service appointments
  • Make confirmation calls for our sales and/ or service appointments
  • Prepare mailed information for our customers
  • Provide customers with a remarkable experience
  • Assist other departments with general office duties

Job Requirements

  • Desire and ability to provide remarkable customer service and understands the need, solves problems, and responds in a timely and efficient manner
  • Strong verbal and written communication skills
  • Exceptional telephone and interpersonal skills
  • Experience in operating a multi-line phone system
  • Self-motivated and energetic
  • Ability to make a large number of calls to prospective clients per day and have the persistence and positive attitude to continue in these efforts every day
  • Organizational skills – ability to manage time and multi-task
  • Ability to attend to tasks with accuracy in detail
  • Ability to navigate internal software programs

Additional Information

Job Type: Full-time
Experience: Entry Level

Contact Information

Name: Tom Matthews
Email: [email protected]

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