May 26, 2007Dear Mr. Lutinski,
I am writing this letter to you to acknowledge my complete satisfaction with the professionalism that you displayed during our interaction with regard to the thermal tiles that were sorely needed for my basement. Finally, and thanks to you, there is a solution to the basement moisture problem that I experienced in past years. The thermal tiles with which you provided me have ameliorated any such concerns because of their one half inch unique plastic construction: as such, mold and mildew will never be a future issue in my basement. The integrity, confidence, and competence that you displayed about basement moisture resolution are exemplary attributes for you to possess as the owner of a service industry. Most importantly throughout the entire process, you were nothing short of very polite, professional, and helpful.
Before I conclude, I would like to add that your encouragement about painting the tiles was also reassuring because they are able to be used and displayed as more than just a sub floor: they can double as finished flooring by painting them with decorative colors. Again, I would like to thank you for the painting suggestion because of my reluctance to lay down carpeting because of allergy and pet concerns. There is absolutely no doubt in my mind that you and your company will continue to flourish because of the exemplary and outstanding service that you provide. If there is anything that I can do for you in the future to promote your product, please do not hesitate to call and thank you once again for assuaging my initial concerns.
Robert R.Providence, RI
Robert R. of Providence, RI
Thursday, July 21st